Flexible pricing to suit your operation’s size and budget
Empower Spa Directors, Managers & Supervisors to maintain standards of excellence. Spa Leadership, comprising nine courses, will ensure management is completely aligned with their teams. Together with a specifically curated curriculum, Spa Management Fundamentals, they will have the latest know-how in Operations, Marketing, Inventory and Finance.
From the first contact through to departure, every moment of the guest’s experience needs to be perfect. Spa Receptionist focuses on service during each stage of the journey, from providing superb anticipatory service to making reservations that truly cater to the guest’s needs.
Spa Attendant teaches the general practices that every associate must know in the spa. It shows associates how to take care of the spa and guides them through the hard and soft skills they need to excel in their role. It also provides guidance through each stage of the guest journey.
Spa therapists are at the heart of the guest journey. That’s why, from maximizing bookings to enhancing their therapy skills through service, Spa Therapist focuses on teaching the details that create a seamless wellness experience.
Customizable resource guide assets
- Spa business plan and analysis worksheets
- Competition analysis and marketing plan templates
- Spa managers daily, weekly and monthly checklists
- Line level and standard operating procedure (SOP) checklists
- Inventory book template
- Written and visual SOP templates
- Treatment, product and team skills grids
40+ years of experience
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