Articles

Hospitality Management Training

Jane Haag
March 15, 2024
March 20, 2024
3
min read

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Hotel management training helps GMs balance their roles as manager - and coworker

The current labor crisis in hospitality is placing considerable strain on managers, requiring them to navigate staffing challenges while working towards maintaining employee morale.  

Finding good candidates for open jobs is difficult. Hotels must dedicate a significant amount of time and effort to the hiring process. Additionally, they frequently need to train new employees because of high turnover rates in the workforce. Many individuals are leaving their jobs, leading to a continuous cycle of recruitment and training.  

Amidst all these very real, very exhausting demands, is a more interpersonal challenge, where managers need to work alongside their team, on the ground, as a colleague and co-worker. Juggling being a manager and a co-worker can be tough because authority and trust don't always go hand in hand.  

So we wondered: How can we help managers build trust and be good leaders in a busy setting with few resources?  By enabling them to lead with impact with a hospitality management training program that truly gets them and their work environment.  

 

The new hire as the guest  

We encourage managers to treat their new hires as guests - especially during the onboarding phase. It helps to set the standard for service delivery, and most importantly, make new team members feel valued and respected. Research by the Brandon Hall Group found that good onboarding can improve employee retention by a staggering 82%!  

That's why, by incorporating this principle of treating new hires as guests throughout our training, we create a positive and supportive learning environment that lays the groundwork for a solid manager-team member relationship.  

 

Show, not tell  

In our Hospitality Management program, we don’t just tell managers what to do, we show them how to do it. Practical examples and actual dialogue between managers and team members instruct on key behaviors, and can be implemented immediately and without disruption.  

 

Less time ≠ less impact  

Because we truly understand a hospitality manager’s training needs (because there’s never enough hours in the day), we created short, impactful courses with the exact instruction a manager would need. Nothing more, nothing less.

 

Just-in-time learning  

Our management courses deliver relevant and time-sensitive training when it is most needed. This ensures that department and general managers can quickly learn and apply knowledge to address immediate challenges and improve performance.  

 

High-pressure environment  

We understand the demands of working in high-pressure environments and train managers to succeed in them with the right skills and strategies. This includes techniques for managing stress, making informed decisions, and maintaining exceptional performance standards.  

Navigating the challenges of being a hospitality manager and team member requires a delicate balance. However, by addressing these challenges head-on with the right management training, hospitality managers can foster a positive work environment, achieve operational excellence, and lead their teams to success.  

Experience a lesson from our Hospitality Management category here.  

Share this post

Hotel management training helps GMs balance their roles as manager - and coworker

The current labor crisis in hospitality is placing considerable strain on managers, requiring them to navigate staffing challenges while working towards maintaining employee morale.  

Finding good candidates for open jobs is difficult. Hotels must dedicate a significant amount of time and effort to the hiring process. Additionally, they frequently need to train new employees because of high turnover rates in the workforce. Many individuals are leaving their jobs, leading to a continuous cycle of recruitment and training.  

Amidst all these very real, very exhausting demands, is a more interpersonal challenge, where managers need to work alongside their team, on the ground, as a colleague and co-worker. Juggling being a manager and a co-worker can be tough because authority and trust don't always go hand in hand.  

So we wondered: How can we help managers build trust and be good leaders in a busy setting with few resources?  By enabling them to lead with impact with a hospitality management training program that truly gets them and their work environment.  

 

The new hire as the guest  

We encourage managers to treat their new hires as guests - especially during the onboarding phase. It helps to set the standard for service delivery, and most importantly, make new team members feel valued and respected. Research by the Brandon Hall Group found that good onboarding can improve employee retention by a staggering 82%!  

That's why, by incorporating this principle of treating new hires as guests throughout our training, we create a positive and supportive learning environment that lays the groundwork for a solid manager-team member relationship.  

 

Show, not tell  

In our Hospitality Management program, we don’t just tell managers what to do, we show them how to do it. Practical examples and actual dialogue between managers and team members instruct on key behaviors, and can be implemented immediately and without disruption.  

 

Less time ≠ less impact  

Because we truly understand a hospitality manager’s training needs (because there’s never enough hours in the day), we created short, impactful courses with the exact instruction a manager would need. Nothing more, nothing less.

 

Just-in-time learning  

Our management courses deliver relevant and time-sensitive training when it is most needed. This ensures that department and general managers can quickly learn and apply knowledge to address immediate challenges and improve performance.  

 

High-pressure environment  

We understand the demands of working in high-pressure environments and train managers to succeed in them with the right skills and strategies. This includes techniques for managing stress, making informed decisions, and maintaining exceptional performance standards.  

Navigating the challenges of being a hospitality manager and team member requires a delicate balance. However, by addressing these challenges head-on with the right management training, hospitality managers can foster a positive work environment, achieve operational excellence, and lead their teams to success.  

Experience a lesson from our Hospitality Management category here.  

Share this post

Sign up for a
free 14-day trial

Experience our platform and off-the-shelf learning content with a 30-day free trial.

Sign up for a
free 14-day trial

Experience our platform and off-the-shelf learning content with a 30-day free trial.