Release Notes

Release Notes April 2024

Lobster Ink
April 3, 2024
May 21, 2024
3
min read

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Resources

We've reached the end of a busy Q1 with our Product teams setting the bar for an exceptional year of new releases. Read on to see what's new and what's coming.

Bed Bug Management

It’s with great excitement that we share our latest Hospitality Excellence Learning Library release: Bed Bug Management. Comprising two courses, the training has been developed for hotel operations (focusing on housekeeping and engineering), and front office and leadership.

Teams will learn how to proactively prevent the spread of bed bugs by learning inspection protocols that fit into their everyday tasks, following treatment best practices if bed bugs are detected, and handling guest queries about bed bugs.

2 courses, 7 video lessons, theory assessments and on-the-job performance support, all available in 25 languages.

Given the recent rise in bed bug infestations in popular tourist destinations such as Las Vegas, it's advisable to take preventive measures now rather than later.

Check out our Bed Bug Management for Housekeeping and Engineering and Bed Bug Management for Front Office and Leadership training programs for your hotel.

Coming soon - Start Well in Hospitality

We're developing a brand new Hospitality Standards offering, with the first release heading to our customers' workspaces in April! Start Well in Hospitality lays the foundation for delivering service excellence across all departments at a hotel.

It also provides team members with knowledge that aligns with current trends, practices, and customer preferences to address the evolving needs and expectations of the hospitality industry and its guests.

More on this key building block in your training toolkit coming soon!

In production - F&B Service

Our much-loved F&B content category is getting a refresh. Brand new content will equip F&B team members with the know-how to flourish amidst the pressures of working in F&B. It also aims to reignite that passion F&B team members inherently possess, and provides managers with a training solution to onboard team members new to F&B quickly.

The first courses from our updated Food and Beverage category will be released in Q2 2024, with more updated content scheduled for the remainder of 2024.

Even more support, more often

We're enhancing our service offering by providing our customers with the opportunity to attend regular Lobster Ink workshops. With a focus on key platform tasks, learning management best practices and engagement tips, these workshops support our customers in driving a culture of L&D at their establishment through the Lobster Ink platform.

Bolstering product adoption through better experiences

We're also revamping our platform invitation service to enhance the experience for managers when sending invites to learners through our platform. By improving the UI and UX, we've already refined the invitation process by simplifying the steps and making it more user-friendly - getting learners onboarded and ready to learn, faster.

Next up are optimizations to invitation management and expanding our bulk invite features. There are 9 major food allergens that can pose a severe threat to guests and customers. Do you know what they are? Watch this lesson to find out.

Share this post

We've reached the end of a busy Q1 with our Product teams setting the bar for an exceptional year of new releases. Read on to see what's new and what's coming.

Bed Bug Management

It’s with great excitement that we share our latest Hospitality Excellence Learning Library release: Bed Bug Management. Comprising two courses, the training has been developed for hotel operations (focusing on housekeeping and engineering), and front office and leadership.

Teams will learn how to proactively prevent the spread of bed bugs by learning inspection protocols that fit into their everyday tasks, following treatment best practices if bed bugs are detected, and handling guest queries about bed bugs.

2 courses, 7 video lessons, theory assessments and on-the-job performance support, all available in 25 languages.

Given the recent rise in bed bug infestations in popular tourist destinations such as Las Vegas, it's advisable to take preventive measures now rather than later.

Check out our Bed Bug Management for Housekeeping and Engineering and Bed Bug Management for Front Office and Leadership training programs for your hotel.

Coming soon - Start Well in Hospitality

We're developing a brand new Hospitality Standards offering, with the first release heading to our customers' workspaces in April! Start Well in Hospitality lays the foundation for delivering service excellence across all departments at a hotel.

It also provides team members with knowledge that aligns with current trends, practices, and customer preferences to address the evolving needs and expectations of the hospitality industry and its guests.

More on this key building block in your training toolkit coming soon!

In production - F&B Service

Our much-loved F&B content category is getting a refresh. Brand new content will equip F&B team members with the know-how to flourish amidst the pressures of working in F&B. It also aims to reignite that passion F&B team members inherently possess, and provides managers with a training solution to onboard team members new to F&B quickly.

The first courses from our updated Food and Beverage category will be released in Q2 2024, with more updated content scheduled for the remainder of 2024.

Even more support, more often

We're enhancing our service offering by providing our customers with the opportunity to attend regular Lobster Ink workshops. With a focus on key platform tasks, learning management best practices and engagement tips, these workshops support our customers in driving a culture of L&D at their establishment through the Lobster Ink platform.

Bolstering product adoption through better experiences

We're also revamping our platform invitation service to enhance the experience for managers when sending invites to learners through our platform. By improving the UI and UX, we've already refined the invitation process by simplifying the steps and making it more user-friendly - getting learners onboarded and ready to learn, faster.

Next up are optimizations to invitation management and expanding our bulk invite features. There are 9 major food allergens that can pose a severe threat to guests and customers. Do you know what they are? Watch this lesson to find out.

Share this post

Sign up for a
free 14-day trial

Experience our platform and off-the-shelf learning content with a 30-day free trial.

Sign up for a
free 14-day trial

Experience our platform and off-the-shelf learning content with a 30-day free trial.